About the UCP Phone Feature The User Control Panel phone employs WebRTC technology to help you work remotely. Calls made from the UCP phone appear to be from your physical office extension*. Calls made to your physical office extension also ring your UCP phone. Making Outgoing Calls In order to make outgoing calls you must… Continue Reading
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Speakerphone Overview Your phone’s speakerphone allows for a hands-free 2-way conversation. Speakerphone is the “default” audio mode unless you are using a handset or headset. Instructions Activate Manually Automatic Activation Volume Adjustment Mute the Mic Switch Modes Activate / Deactivate Speakerphone Manually At any time, you can activate/deactivate the speakerphone by pressing the speaker button.… Continue Reading
Interacting With the Voicemail Module Manage your voicemail messages. Manage your voicemail settings. Manage your voicemail greetings. Voicemail Messages Once you've logged into your User Control Panel, select Voicemail from the main menu to access the Voicemail Module. Here you'll find a list of all your recent messages. You can interact with these messages in… Continue Reading
About Call Forwarding Call forwarding allows an incoming call to be sent elsewhere. Find instructions on enabling/disabling call forward via softkey; enabling/disabling call forward via feature code; and configuring call forward presets below. Instructions Enabling/Disabling Call Forward via Softkey Press the Call Forward softkey. A message, “Call Forward: Disabled”, now appears on your phone screen.… Continue Reading
Access Voicemail
BendTel Voicemail Instructions You have three methods to access your voice mail: Dial 541-323-MAIL (6245). Enter your Mailbox, which is your phone number with area code (i.e. 5413230001). Enter your password. Pick up your phone line, wait for the dial tone then press *98. Enter your password. If you are away from your phone line,… Continue Reading
BendTel Master Service Agreement
Master Services Agreement is made and entered into by BendTel Inc. (“BendTel”) and the individual or organization identified in a signed order for services (“Customer”), sets forth the terms and conditions that govern the purchase, provision and use of communication, data, voice, transport, wavelength and other such services commonly referred to as “Telecommunications Services” which… Continue Reading
Flexible Communication for Today’s Workforce
Did you know that 58% of customer’s expectations aren’t met due to a company being unavailable by phone or email? According to NEC Corporation of America, now that so many companies are allowing employees to work from home, technical and social issues are on the rise. There are a variety of ways to enable staff… Continue Reading
Overview of the Recording Process Recordings can be created in one of three ways: Upload a ready-made file via the User Control Panel – click here. Record a file directly in the User Control Panel – click here. Record via an extension phone – click here. Recording Instructions 1) Upload a Ready-Made Recording Via the… Continue Reading
Unified Caller ID Use your office extension as your caller ID on calls placed from your mobile device by enabling Unconditional Call Forwarding in your User Control Panel. Instructions From your mobile or desktop web browser, log into your user control panel at your company’s unique bHosted URL. Click Endpoint Settings. On mobile browsers you… Continue Reading
Contacts Feature Overview Pressing the Contacts softkey on your phone will bring up a list of all the pre-loaded company contact groups, which are created by the Administrator. (For information on how to save personal contacts to your own Directory, please refer to the Call History page.) Instructions Dialing Contacts Press the Contacts softkey on… Continue Reading
