Basic bHosted Instructions

Answering Calls

You may answer an incoming call in any of several ways depending on how you prefer to operate your phone: via handset, speaker, or a headset.

Answering Options

• Via Handset – Simply pick up the handset.
• Via Speakerphone –Press the speaker button.
• Via Headset –With headset mode active, press either the headset button on the phone, or the button on your actual headset.
• To verify whether headset mode is active: Look for the headset icon and text alert on your phone's home screen.
• You can activate or deactivate headset mode by pressing the headset button.
  

Using the Answer Soft Key

Pressing the Answer soft key during an incoming call will answer the call using the speakerphone unless headset mode is enabled or the handset is off-hook.

(Pressing the Answer soft key with headset mode enabled will answer via the headset.)

About Call Forwarding

Call forwarding allows an incoming call to be sent elsewhere.

Enabling/Disabling Call Forward via Softkey

• Press the Call Forward softkey.
• A message, “Call Forward: Disabled”, now appears on your phone screen.
• Click either the Select softkey or √ (checkmark) button to enable Call Forwarding.
• A black entry field appears onscreen. Using the keypad, input the telephone number to which you’d like to forward your calls, and press the Done button.
• You can now see that Call Forward is enabled with the number you just defined. You can press the Change button to toggle this back to disabled.
• Note: A red lamp appears next to the Call Forward softkey when the feature is activated. The lamp turns green when the feature is deactivated.

Setting Call Forward Presets via Softkey

• Press the Call Forward softkey.
• Once inside the “Call Forward” application, press the Presets button.
• From here, you can highlight options for Home, Cell and Office. Then, press the Change button to edit or define your presets.
• Enter in the number and press the Done button.

Enabling/Disabling Call Forwarding via Feature Codes

• *72   Call forward all activate
• *73   Call forward all deactivate
• *93   Call forward all prompting activate
• *74   Call forward all prompting deactivate
• *90   Call forward busy activate
• *91   Call forward busy deactivate
• *94   Call forward busy prompting activate
• *92   Call forward busy prompting deactivate
• *52   Call forward no answer/unavailable activate
• *53   Call forward no answer/unavailable deactivate
• *95   Call forward no answer/unavailable prompting activate
• *96   Call forward toggle

About Call History

Besides viewing your call history & call details, you can also use the Call History module to add numbers to your directory, making outgoing calls, and even to blacklist numbers from which you do not wish to receive calls.

Instructions

Navigating Call History

• View Call History – Press the History softkey. Your "All Calls" list will be shown by default.
• Choose a List – Use the < and > (left and right arrow) buttons to choose your desired list: All Calls, Missed Calls, Received Calls, Dialed Calls, and Forwarded Calls.
• Navigating Within a List – Once you've chosen a list use the Λ or V (up and down arrow) buttons to navigate up & down within it and to highlight individual calls.
• Viewing Call Options – Once a call is highlighted press the Options softkey for further options, such as viewing detailed call info or options for saving the number to your personal Directory.

Dialing From The List

• Use the Λ or V (up and down arrow) buttons to select a call from the list.
• Press the Send soft key or press the √ (checkmark) button. An outbound call will be placed immediately.
• Note: You can also dial from the call detail screen using the Dial soft key or the √ (checkmark) button.

Saving a Number

You can save contact information from your Call History list to your personal Directory.

• Using the Λ or V (up and down arrow) buttons highlight the number you want to add to your Directory.
• With the call highlighted press the Options softkey & to bring up the green submenu.
• Arrow down to Option 3: Add to Contacts – then press the OK soft key or the √ (checkmark) button to select.

• Press the History softkey. Your "All Calls" list will be shown by default.
• Use the < and > (left and right arrow) buttons to choose your desired list: All Calls, Missed Calls, Received Calls, Dialed Calls, and Forwarded Calls.
• Use the Λ or V (up and down arrow) buttons to navigate up & down within your chosen list and to highlight individual calls.

Deleting Lists

• From the main Call History screen use the < and > (left and right arrow) buttons to select the list you wish to delete (All Calls, Missed Calls, Received Calls, Dialed Calls, or Forwarded Calls).
• Press the Option Softkey.
• From the Options menu arrow down to highlight & Option 5: Delete All.
• Press the OK soft key to delete the list.

Blacklisting a Number

The bHosted blacklist allows you to disable incoming calls from any caller id. The blacklist blocks callers across the entire bHosted system.

• To blacklist the last caller, dial *32.
• To blacklist a specific number, dial *30 and the system will walk you through blocking any number.
• To remove a number from the blacklist, dial *31 and system will walk you through unblocking any number.

Contacts Feature Overview

Pressing the Contacts softkey on your phone will bring up a list of all the pre-loaded company contact groups, which are created by the Administrator. (For information on how to save personal contacts to your own Directory, please refer to the Call History page.)

Instructions

Dialing Contacts

• Press the Contacts softkey on your phone.
• Select a Contact Group.
• Use the up and down arrow buttons to highlight the user you are looking for. Then, press Select.
• From here you will see all the numbers set for this user. Highlight the one you want to call and press Dial* to place the call.
• *Note: If you simply wish to view information such as contact's title, company and email address, press the "Details" button instead of the Dial button.

Searching For Users

• From the home page of the Contacts application, press the Search button.
• Next, enter in your search criteria and press Done.
• You'll then see all of the users that start with your search criteria.
• Complete the call or view details similar to the example above.

DND Overview

With Do Not Disturb mode active, incoming calls will not ring your extension, but will instead be routed to your voicemail or another extension as defined by the Administrator – or, in the case of bHosted Advanced users, as defined by your Endpoint Settings in the User Control Panel.

Instructions

Enabling/Disabling Do Not Disturb via Softkey

• Press the DND softkey on your phone.
• From here you can see the Enabled field is set to either “Yes” or “No”.
• Press the “Change” softkey to achieve your desired setting.

Enabling/Disabling Do Not Disturb via Feature Codes

• *78   DND activate
• *79   DND deactivate
• *76   DND toggle

Ending a Call

You can end a call in any of the following ways:

• If using the handset – Hang up the handset or press the Cancel softkey.
• If using speakerphone – Press the Speaker button.
• If using a headset – Press the Cancel soft key.